Support
Purchasing a product is only the start of your relationship with a brand. The support provided afterwards demonstrates our commitment to customers.
Choosing the right technology components can be overwhelming, especially when faced with numerous options and technical specifications. At Four Star IT, support is a core value that guides our operations.
Pre-Purchase Support
Our assistance begins before your purchase. If you are unsure which laptop suits your needs or whether a graphics card is compatible with your motherboard, our team offers honest guidance based on your requirements, not sales targets. We prioritise helping you make the right choice over making a quick sale.
Post-Purchase Support
After your purchase, our support continues. We assist with device setup, recommend compatible accessories, and answer questions about optimizing performance. Support is available by phone, Facebook message, live chat, or in person at our branches. You may choose the most convenient option.
Multiple Support Channels
Phone Support
Facebook Message
Live Chat
In-Person at Branches
A key performance indicator we adhere to is ensuring that 90% of chats are answered within 60 seconds, reinforcing our commitment to reliability and customer satisfaction.
Transparent RMA Process
If an issue arises, we address it transparently. Our team follows clear RMA (Return Merchandise Authorisation) procedures to ensure peace of mind. The steps are straightforward:
Report the Issue
Contact us with details about the problem
Ship the Item
Send the product back following our guidelines
Await Your Replacement
Receive your replacement or refund
Warranty terms are explained without jargon, and processing timelines are communicated in advance, so you know what to expect.
Our Support Covers
Pre-Purchase Consultation
Product comparison and expert guidance
Order Tracking
Delivery status updates and transparency
Warranty Information
Claim assistance and clear explanations
Compatibility Checks
Setup guidance and recommendations
Troubleshooting Help
Technical advice and problem-solving
Prompt Communication
90% of chats answered within 60 seconds
Our Commitment to You
Effective support means being available when you need assistance. We address issues seriously and communicate clearly. Every customer is treated with respect and consideration. We invite you to share your goals with us; together, we can chart the steps to achieve them. Your feedback is not just welcomed but essential, as it helps us enhance our services and grow our relationship with you.
When you purchase from Four Star IT, you receive not only a product but also a partner who stands behind every sale.