Four Star IT — Warranty Policy

A. Eligibility & Proof

• Warranty applies only to products with a warranty stated on the Four Star IT invoice. Product packaging claims alone do not determine eligibility.
• A valid invoice / purchase proof is mandatory for all warranty claims.
• Returned items must include original box, all accessories, manuals, and intact serial/sticker labels unless otherwise stated by the brand.

B. General Processing & Timelines

• Standard handling: approx. 7 working days.
• Complex cases (sourcing parts, import, factory repair) may take 35–45 days or longer, depending on availability.
• Four Star IT coordinates with brand/service centers; exact turnaround is governed by the brand.

C. How Claims Are Handled

• On receiving a claim, the product is inspected by the authorized technician.
• If a defect is confirmed and repair is possible, the item will be repaired.
• If the product is irreparable, Four Star IT will:
  • Offer a same-model replacement, or
  • Supply an equivalent-value replacement, or
  • Issue a refund when no suitable replacement exists.
• Replacement warranty remains tied to the original purchase date (not reset).

D. Lifetime & International Warranty

• Lifetime warranty applies only while the manufacturer continues production of that model. If the model is discontinued (EOL), warranty may be limited to 1 year from date of purchase.
• International warranty is honoured only where the manufacturer maintains an official service presence; parts availability in that region dictates feasibility. International claims require the original invoice bearing Four Star IT's seal/signature.

E. Clear Exclusions (non-exhaustive)

Warranty will not apply for:

1. Missing invoice or proof of purchase.
2. Customer-caused physical damage: drops, cracks, bent/broken pins, burns, fire, impact marks, pressure marks.
3. Liquid ingress or internal leakage (any fluid damage).
4. Tampering: removed/tampered/obscured serials or stickers; opening device by customer or unauthorized party.
5. Unauthorized repairs or component swaps.
6. Cosmetic damage: visible scratches, scuffs or screen scratches from misuse.
7. Corrosion / fungus / pest damage (including rust or insect damage).
8. Consumables & wear items unless explicitly covered on invoice: e.g., inks, toners, cartridges, heads, rollers, drums, batteries, chargers, free accessories.
9. Accessories included free-with-sale (e.g., free mouse, headphones) — not covered unless invoice states otherwise.
10. Data / software / account locks — Four Star IT is not responsible for data loss, recovery or password/account-unlock. Customers must backup and logout of accounts prior to service.
11. Products used for mining (graphics cards used for mining) — excluded.
12. Monitor pixel rules: Four Star IT accepts pixel claims per manufacturer norms. (Competitor thresholds vary: some accept ≥3 dead/stuck pixels, others ≥4. Four Star IT adopts ≥4 dead/stuck pixels as the warranty threshold — replaceable per brand requirement.)
13. Products with permanent ink or writing on the unit — voids warranty.
14. Use of non-recommended inks/toners or refills for printers — voids warranty for the printer/consumables.
15. Any other brand-specified exclusions (e.g., GP, Huawei, JBL may require service at brand centers with box & warranty card).

F. Printer / Photocopier Specifics

• For printer/photocopier claims, original ink/cartridge/toner/ribbon and full packaging may be required.
• Consumables (cartridges, toners, rollers, drums, maintenance boxes, heads) are not covered.
• Parts and travel costs may vary by brand; customers may bear travel/part costs per brand policy.

G. Service Warranty

• Labour/repair under service warranty is provided free within the specified service period.
• If parts are required, customers are liable for the cost of parts. If parts are market-available, customers may opt to pay in advance and procure via Four Star IT.

H. Conditional Receipt

• If preliminary inspection reveals possible non-warranty conditions, a Conditional Receipt may be issued. If the manufacturer later accepts the claim, warranty applies; otherwise the product is returned unrepaired. Conditional cases may take longer.

I. Returns / RMA / Replacement-by-Delivery Charges

• Defective product replacement by courier: Inside Dhaka — Tk 200 handling charge; Outside Dhaka — courier fee (charge passed to customer).
• Customers shipping items back must ensure adequate packaging; Four Star IT is not liable for damage during customer's shipment.

J. Return / Refund Timelines & Deductions

• Refund processing: 3–10 working days (can be longer for online payment gateways).
• Refund deductions/charges:
  • Charges for MFS/Card/POS/Gateway refunds apply and will be deducted.
  • EMI fees, gateway fees, MFS charges and similar processing fees are non-refundable.
  • Cashback amounts received at purchase will be deducted from any refund.

K. Courier & Delivery Conditions

• If the parcel is visibly damaged/torn, do not accept it from the courier; accept refusal protects the claim.
• Accepting visibly damaged parcels voids future claims for external damage.

L. Returns / Exchange Windows & Rules (Online & In-store)

• In-store purchases: inspect product at point of sale; failure to check may limit return options.
• Online purchase — Defect reporting: notify Four Star IT within 24 hours of delivery for obvious defects.
• Return windows: faulty items should be returned to a Four Star IT branch or forwarded per RMA within 3 days of delivery unless brand specifies otherwise. (Different competitors set 24-hour/3-day rules; Four Star IT follows the stricter of brand or these base windows.)
• Wrong item / visibly damaged box: if box looks incorrect or tampered, do not open; return or refuse delivery.

M. Cancellation

• Orders may be cancelled before confirmation or dispatch. After dispatch, standard return/warranty rules apply.

N. Final Authority

Four Star IT reserves the right to interpret, modify or withdraw any portion of this warranty policy at any time. Manufacturer terms ultimately govern brand-specific claims.

O. How to Submit a Claim

• Replace with your contact details:
  • Email: [support@fourstarit.com]
  • Phone: [Insert phone number]
  • Branch submission: Bring the product, invoice, and all accessories to any Four Star IT branch.
• Customers must provide invoice/PRN as requested. Keep an unboxing video where possible; it helps expedite courier/defect disputes.

ফোর স্টার আইটি — ওয়ারেন্টি নীতিমালা (সংক্ষিপ্ত)

• ইনভয়েসে ওয়ারেন্টি উল্লেখ থাকলে পণ্য ওয়ারেন্টির আওতাভুক্ত।
• ক্লেইমের জন্য ইনভয়েস, বক্স, অ্যাক্সেসরিজ ও সিরিয়াল জমা দিতে হবে।
• ত্রুটি শনাক্ত হলে ২৪ ঘণ্টার মধ্যে জানাতে হবে; ক্রটি পণ্যের জন্য ৩ দিনের মধ্যে ব্রাঞ্চে জমা দিন।
• সাধারণ প্রসেসিং ≈ ৭ দিন; যন্ত্রাংশ আমদানি হলে ৩৫–৪৫ দিন বা বেশি লাগতে পারে।
• রিফান্ড সময়: ৩–১০ কার্যদিবস; অনলাইন পেমেন্টে বেশি সময় লাগতে পারে।
• এমএফএস/কার্ড/গেটওয়ে চার্জ এবং EMI/প্রসেসিং ফি ফেরতযোগ্য নয়; ক্যাশব্যাক সমন্বয় করা হবে।
• কুরিয়ার থেকে ভাঙা/ছেঁড়া প্যাকেজ গ্রহণ করবেন না; গ্রহণ করলে পরবর্তী দাবিসমূহ গ্রহণযোগ্য হবে না।
• মনিটরের ডেড/স্টাক পিক্সেল ক্লেইম: ৪ বা তার বেশি হলে বিবেচিত হবে।
• সার্ভিস ওয়ারেন্টিতে শ্রম ফ্রি; প্রয়োজনীয় পার্টস গ্রাহক মেলবে।
• বিস্তারিত শর্ত ও ব্র্যান্ড-নির্দিষ্ট নির্দেশনার জন্য ইনভয়েস দেখুন।

Four Star IT — Official Warranty Terms

1. Warranty eligibility is validated solely by the Four Star IT invoice.
2. Manufacturer terms govern warranty; Four Star IT facilitates the process.
3. Claimant must present the invoice and return the product with original packaging and serials.
4. Warranty excludes customer-caused damage, liquid ingress, tampering, unauthorized repair, consumables and specified accessories.
5. Four Star IT is not liable for data loss, password lock, or software issues.
6. Processing time may exceed 45 days if parts or imports are required.
7. Irreparable items may be replaced or refunded at Four Star IT's discretion following brand policies.
8. Four Star IT reserves right to change the policy; brand terms prevail where applicable.